
At Tartan, service is a key priority and one that we continually work to improve. In fact, our service starts the moment you purchase your new home and continues long after you move in. Once you purchase, we are happy to provide regular updates on construction progress on your new home. Once you move in, we provide you with a comprehensive owner's manual on your home. Our friendly and expert service team is always at the ready to respond to service requests routine or emergency, to ensure your home continues to give you comfort. We work with AVID Ratings, a widely respected customer loyalty management firm. All of our customers are surveyed by AVID Ratings three times: after they purchase, a month after they move into their new home, and one year after they move into their new home all to ensure that all buyers benefit from our program of continuous service improvement.